Terms & Conditions – Skinexa.in
Last Updated: 01-12-2025
Welcome to Skinexa.in (“Website”), owned and operated by Saurabh Singh (“we”, “us”, “our”).
By accessing or using our Website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Website.
1. General
Skinexa.in is an online store selling skincare and cosmetic products.
These Terms apply to all users, visitors, and customers of the Website.
2. Eligibility
By using this Website, you confirm that:
- You are at least 18 years old, OR accessing under parental/guardian supervision.
- You have the legal capacity to agree to these Terms.
3. Product Information
We strive to provide accurate product details, including ingredients, descriptions, and images.
However:
- Actual product color/packaging may vary.
- All products should be used as per instructions on packaging.
- Results may vary from person to person.
Disclaimer: We do not provide medical advice. If you have allergies or medical conditions, please consult a dermatologist before using any product.
4. Pricing & Payments
- All prices on Skinexa.in are in Indian Rupees (INR).
- Prices may change without prior notice.
- We accept payments through available payment gateways (UPI, Cards, Net Banking, Wallets, etc.).
- Once an order is placed, it cannot be modified.
5. Shipping & Delivery
- Orders are processed within 1–3 business days.
- Delivery timelines depend on location and courier partners.
- Delays may occur due to unforeseen circumstances (weather, logistics issues, holidays, etc.).
Incorrect address provided by the customer may result in delivery failure or delay.
6. Returns, Refunds & Cancellations
Due to the nature of cosmetic and personal care items, we do not accept returns or issue refunds once the product is opened or delivered.
Refunds are only applicable:
- If the product is damaged in transit.
- If a wrong product was delivered.
To request a replacement or refund:
- Contact us within 48 hours of delivery.
- Provide unboxing video/photo evidence.
Skinexa reserves the right to approve or reject refund/replacement requests.
7. Order Cancellation
We may cancel an order if:
- The product is out of stock.
- Payment is not received.
- Order appears fraudulent.
In such cases, a full refund will be processed.
8. Intellectual Property
All content on Skinexa.in, including:
- Images
- Product descriptions
- Logos
- Website design
…is the property of Skinexa and protected by Indian copyright laws.
You may not copy, reproduce, or use any content without written permission.
9. User Responsibilities
By using our Website, you agree:
- Not to misuse or disrupt the website.
- Not to upload harmful files, scripts, malware, or viruses.
- Not to engage in fraudulent activities (fake orders, chargebacks, etc.).
10. Privacy Policy
By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.
11. Third-Party Links
Our Website may contain links to third-party sites.
We are not responsible for the content, availability, or policies of those sites.
12. Limitation of Liability
Skinexa.in and its owner shall not be liable for:
- Any adverse skin reactions due to misuse of products
- Allergic reactions if ingredients were not checked
- Delays in delivery
- Losses due to incorrect user information
Our maximum liability will not exceed the product purchase amount.
13. Indemnification
You agree to indemnify and hold Skinexa.in and its owner harmless from any claims, damages, or losses arising from your misuse of the Website.
14. Governing Law
These Terms are governed by the laws of India.
Any disputes will be handled in the jurisdiction of Indian courts.
15. Changes to Terms
Skinexa reserves the right to update or modify these Terms anytime.
Continued use of the Website means you accept the updated Terms.
16. Contact Information
For any queries, contact us at:
Email: support@skinexa.in
Owner: Saurabh Singh
