Refund & Return Policy – Skinexa.in
Legal Owner: Saurabh Singh
Last Updated: 28-11-2025
At Skinexa.in, we aim to deliver high-quality skincare products and ensure that you have a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
1.1 Wrong / Damaged / Defective Product
You may request a return or replacement if:
- The product received is damaged, leaking, or defective
- You have received a wrong item, variant, or quantity
- The product is expired
Condition:
- You must raise the request within 48 hours of delivery.
- You must provide clear photos/video of the product and packaging for verification.
The returns will be processed within 3 to 4 days. Damaged and defective items will be verified and processed within 4 to 5 days, and the replaced product will be delivered to the customer within 5 to 6 days.
If you receive any damaged or defective products, please contact us within 24 hours. We will re-deliver, exchange, or replace the item within 5–6 working days.
2. Non-Returnable Products
For hygiene & safety reasons, the following items cannot be returned or refunded unless you received them damaged or wrong:
- Opened or used skincare products
- Products with tampered seals
- Items purchased during special sales/discounts
- Free gifts or complimentary items
3. Return Process
To initiate a return:
Email us at support@skinexa.in or WhatsApp at 79853-47849
Provide:
- Order ID
- Photos/videos of the product
- Reason for return
Our team will verify the request within 24–48 hours.
Once approved, we will arrange a reverse pickup (if serviceable in your pincode).
The product must be returned:
- In original packaging
- With all tags, labels, freebies, and accessories
4. Refund Policy
4.1 Refund Approval
Refund will be issued only after:
- Successful verification of the returned product
- Quality check at our warehouse (3–5 business days)
4.2 Refund Method
Refunds are processed to the original payment method, including:
- UPI
- Bank Transfer
- Debit/Credit Card
- Wallet
Timeline:
The refunded amount will be credited to the customer’s bank account within 3 to 4 days.
4.3 COD Orders
For Cash on Delivery (COD) orders, refund will be issued via:
- Bank transfer
- UPI transfer
You must provide your UPI ID or bank details.
5. Order Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once shipped, orders cannot be cancelled.
- If cancellation is approved, refund is processed within 3–5 business days.
6. Exchange Policy
Skinexa.in currently does not support direct product exchanges.
You may return and place a new order for the desired product.
7. Missing Items in Order
If any item is missing:
- Raise a claim within 24 hours of delivery
- Provide unboxing video as proof
8. Shipping Policy (New Clause Added)
The products will be delivered to customers within 4 to 6 days.
9. Contact Us
For return or refund queries, contact us at:
Email: support@skinexa.in
Phone/WhatsApp: 79853-47849
Business Name: Skinexa (Owned by Saurabh Singh)
Website: https://www.skinexa.in
10. Legal Disclaimer
Skinexa.in (owned by Saurabh Singh) reserves the right to modify this policy at any time without prior notice.
All disputes are subject to the jurisdiction of courts in India as per applicable laws.
